Shipping policy
Shipping Protection
If you do not purchase shipping protection, Throttle Addiction is not responsible for replacing or refunding goods lost by the shipping carrier.
If you purchased shipping protection and your package was never delivered or was damaged by the carrier, please contact us and we'll get to work on starting a claim for you.
Shipping protection covers you in the event of the shipping carrier damaging or losing your package.
You can only purchase shipping protection at the time of your order.
If you have purchased shipping protection and your package is lost or damaged, you will receive a refund or a replacement of the missing products in full.
Contact Throttle Addiction to open a claim if you have purchased shipping protection.
Shipping protection does not cover delays. Refunds or replace will only be issued once a package is declared lost by the shipping carrier. Usually it takes 15 days for a carrier to declare a package lost.
Theft is not covered by shipping protection. Shipping protection ends once package tracking shows a parcel has been delivered to the correct address by the carrier. If a package is stolen after it has been delivered by a carrier, it is up to the customer to file a claim directly with local law enforcement.
Shipping protection does not cover packages delivered to addresses that were entered incorrectly by the customer (your old house, apartment, work etc.)
Processing Time
Most orders ship within 24 hours from our warehouse. In addition to our own warehouse, we utilize a network of distributor warehouses to ensure the fastest possible delivery to our customers.
Carrier Custody and Liability
Once a package is handed off to the carrier, it becomes the property of the customer, and we are not responsible for loss, theft, or damage that occurs during transit. Customers who do not purchase additional shipping protection at checkout are covered only up to the carrier's default insurance amount, regardless of the item's actual value.
Lost, Stolen, Damaged, or Missing Contents
For packages that are lost, stolen, damaged, or arrive with missing contents during transit, it is the responsibility of the customer to contact the carrier directly to file a claim.
Free Shipping
Free shipping is available on eligible orders shipped to the lower 48 United States only. We reserve the right to select the carrier used for free shipping orders and will ship via a ground shipping method using either UPS or USPS. Frames and hardtail kits are excluded from the free shipping option.
International Orders
Buyers are responsible for all customs fees, duties, and taxes assessed by the destination country. Any package that is returned to sender or abandoned due to unpaid customs fees, duties, taxes, or unclaimed delivery will not be refunded or reimbursed.